Rare Diamond
Removing The Mask Refund Policy
This policy applies to appointments, workshops, courses, events and services booked through Removing The Mask.
Booking
Bookings may be made online, by telephone or through another approved booking method.
A booking is confirmed once payment (where applicable) has been received and confirmation has been issued.
Cancellation by the Customer
Where a booking is made online or at a distance, customers may have cancellation rights under applicable UK consumer legislation.
If you wish to cancel a booking, please contact us as soon as possible.
Where services have already commenced, or where costs have already been incurred specifically in relation to your booking, a reasonable charge may apply where permitted by law.
Cancellation by Removing The Mask
We reserve the right to postpone, reschedule or cancel a service, workshop or event where circumstances make this necessary.
Where this occurs, customers will be offered an alternative date, transfer of booking or refund where appropriate.
Non-Attendance
If a participant does not attend a booked appointment, workshop or event and has not provided notice of cancellation, refunds will normally not be available.
Exceptional Circumstances
We understand that emergencies can arise. Requests relating to exceptional circumstances will be considered on a case-by-case basis.
Contact
For cancellations, amendments or enquiries, please contact us using the details provided on our website.
Future Bookings and Paid Services
From time to time, Removing The Mask may offer appointments, workshops, events, courses, resources or other paid services.
Additional terms, pricing information, cancellation arrangements and booking conditions may apply to those services and will be provided at the time of booking.
By making a booking, customers agree to the terms that apply to the specific service being booked.